We’ve updated our trip change and cancellation policies for charters affected by COVID-19. Learn more
We understand that many of our customers may currently be experiencing concerns related to COVID-19. In an effort to help everyone travel with Bus.com safely and confidently, we have compiled a list of frequently-asked questions related to the current virus spread and how it relates to all Bus.com operations.
At Bus.com, our customer’s safety and well-being is our foremost priority. This is why the following measures are now available by default on every bus trip:
The following additional safety measures are also available upon request:
We offer the following refund policy for bus booking cancellations:
Coach bus/ Mini coach / Mini bus:
If you would like to apply changes to your booking, please contact us at [email protected]
We recommend that all passengers consult the World Health Organization (WHO) page for guidelines around personal hygiene best-practices, which includes frequent and effective hand-washing.
For information on our regular cancellation and refund policies, please read our Cancellation Policy.