Your wellness is important to us.

We’ve updated our trip change and cancellation policies for charters affected by COVID-19. Learn more

COVID-19 FAQ

We understand that many of our customers may currently be experiencing concerns related to COVID-19. In an effort to help everyone travel with Bus.com safely and confidently, we have compiled a list of frequently-asked questions related to the current virus spread and how it relates to all Bus.com operations.

Is COVID-19 affecting the way that Bus.com operates?

Yes. Bus.com is currently only running trips that count as essential travel until further notice. We are still accepting bookings for non-essential trips happening in the future.

 

In an effort to protect the safety of our employees, engage in social distancing and prevent the spread of the disease, Bus.com employees have been instructed to work from home.

How do I know if my trip is essential or non-essential?

What qualifies as “essential” or “non-essential” travel may depend on your local government’s definition. In general, essential travel includes the movement of goods and services and certain health and government personnel. Non-essential travel includes any type of leisurely or touristic travel.

What action is Bus.com taking to help prevent the spread of COVID-19?

At Bus.com, our customer’s safety and well-being is our foremost priority. In addition to routine bus cleaning, we are working closely with our bus partners to ensure that they are aware of best-practices when it comes to cleaning guidelines set forth by international government bodies such as the World Health Organization (WHO).

I want to postpone or cancel my booking to a later date due to COVID-19. What options are available to me?

For trips booked after March 12, 2020, and running before June 30, 2020: it is now possible to re-book or cancel all bookings up to seven days before the trip start date. Cancellations that occur before seven days are eligible for a full refund. It is also possible to change trips more than once, or to make cancellations to a trip that was previously changed. If you would like to apply changes to your booking, please contact us at tripsupport@bus.com.

 

For all other trips, our standard change and cancellation policies apply (no fee for any changes or cancellations made 21 days or more before departure for coach buses, or 7 days or more before departure for school buses). If your trip is set to occur within the next 21 days for coach buses, or within the next 7 days for school buses, and you would like to make changes, please reach out to us at tripsupport@bus.com and we will do our best to accommodate you.

What can passengers do to help prevent the spread of COVID-19?

We recommend that all passengers consult the World Health Organization (WHO) page for guidelines around personal hygiene best-practices, which includes frequent and effective hand-washing.

I have concerns about my bus trip that are related to COVID-19 and are not answered here. What should I do?

For information on our regular cancellation and refund policies, please read our Cancellation Policy.