COVID-19 FAQ

We understand that many of our customers may currently be experiencing concerns related to COVID-19. In an effort to help everyone travel with Bus.com safely and confidently, we have compiled a list of frequently-asked questions related to the current virus spread and how it relates to all Bus.com operations.

What action is Bus.com taking to help prevent the spread of COVID-19?

At Bus.com, our customer’s safety and well-being is our foremost priority. This is why the following measures are now available by default on every bus trip:

  • The disinfection of hard surfaces
  • Hand sanitizer availability on buses
  • Each driver wearing mask and gloves
  • Vehicle boarding without the driver present

The following additional safety measures are also available upon request:

  • Seating plans that promote physical (social) distancing
  • Masks for every passenger

I want to postpone or cancel my booking to a later date due to COVID-19. What options are available to me?

We offer the following refund policy for bus booking cancellations:

Coach bus/ Mini coach / Mini bus:

  • 100% money back on cancellations made 21 days or more before the trip.
  • 50% money back on cancellations made 20 to 14 days before the trip.
  • No refunds will be issued on service fees or cancellations made on coach buses 13 days or less before the start of the trip.

School bus:

  • 100% money back on cancellations made 7 days or more before the trip.
  • 50% money back on cancellations made up to 6 to 3 days before the trip.
  • No refunds will be issued on service fees or cancellations made 72 hours or less before the start of trip.

If you would like to apply changes to your booking, please contact us at [email protected].

What can passengers do to help prevent the spread of COVID-19?

We recommend that all passengers consult the World Health Organization (WHO) page for guidelines around personal hygiene best-practices, which includes frequent and effective hand-washing.

I have concerns about my bus trip that are related to COVID-19 and are not answered here. What should I do?

All customers who have urgent safety concerns related to COVID-19 should reach out to us at [email protected]. This inbox is monitored 24/7.

For information on our regular cancellation and refund policies, please read our Cancellation Policy.