We’ve updated our trip change and cancellation policies for charters affected by COVID-19. Learn more
We understand that many of our customers may currently be experiencing concerns related to COVID-19. In an effort to help everyone travel with Bus.com safely and confidently, we have compiled a list of frequently-asked questions related to the current virus spread and how it relates to all Bus.com operations.
At Bus.com, our customer’s safety and well-being is our foremost priority. This is why the following measures are now available by default on every bus trip:
The following additional safety measures are also available upon request:
It is now possible to re-book or cancel all bookings up to seven days before the trip start date, free of charge. It is also possible to change trips more than once, or to make cancellations to a trip that was previously changed. If you would like to apply changes to your booking, please contact us at [email protected].
We recommend that all passengers consult the World Health Organization (WHO) page for guidelines around personal hygiene best-practices, which includes frequent and effective hand-washing.