At Bus.com, our customer’s safety and well-being is our foremost priority. This is why the following measures are now available by default on every bus trip:

• The disinfection of hard surfaces
• Hand sanitizer availability on buses
• Each driver wearing mask and gloves
• Vehicle boarding without the driver present

The following additional safety measures are also available upon request:

• Seating plans that promote physical (social) distancing
• Masks for every passenger

It is now possible to re-book or cancel all bookings up to seven days before the trip start date, free of charge. It is also possible to change trips more than once, or to make cancellations to a trip that was previously changed. If you would like to apply changes to your booking, please contact us at tripsupport@bus.com.

We recommend that all passengers consult the World Health Organization (WHO) page for guidelines around personal hygiene best-practices, which includes frequent and effective hand-washing.

All customers who have urgent safety concerns related to COVID-19 should reach out to us at covid19@bus.com. This inbox is monitored 24/7.