We’ve updated our trip change and cancellation policies for charters affected by COVID-19. Learn more
When you book a trip with Bus.com, you are trusting us with the well-being of everybody on board. That’s why we bring our commitment to safety with us on every trip we take.
Bus.com understands that the COVID-19 pandemic has changed the world of group travel immensely. As a result, we have implemented the following safety measures to help bring our customers and drivers peace of mind:
At Bus.com, we only let the drivers we trust get behind the wheel. We put every bus partner we work with through a vetting process that includes a valid Certificate of Insurance and a background check in compliance with the FMCSA or other applicable body.
A bus rental is often a large investment, and it’s important that your personal data is stored securely. We only follow payment procedures that protect our customer’s privacy. Depending on preference, our customers have the options to pay by cheque, credit card, or wire transfer.Book a trip
Every bus that runs a Bus.com trip must be clean and have no pending maintenance. All amenities on the bus must also be in working order, and a first aid kit must be present on board. We have Bus.com-branded buses on the road in Toronto, New York, Montreal, and San Francisco — the GPS trackers on these buses allow us to score drivers on driving habits.
We’re here to help you. When you book through Bus.com, you have the advantage of an award-winning customer service team who know the industry and have the tools to assist you in any situation. No matter the time of the day, we are only one click or phone call away.