Montreal, July 15, 2021 - Bus.com announced today it has appointed Kristina Fahl as Head of Operations. In her new role Fahl will drive excellence in post booking support and delivery as the company continues to scale. Fahl and her team will deliver exceptional customer experience and enhance Bus.com's position as customers’ first choice for group travel.
“Kristina is a well-rounded business executive with a tech-first mindset. Delivering a positive and memorable customer experience is part of our DNA at Bus.com. I look forward to seeing how Kristina will further elevate Bus.com’s customer experience” said Maxie Lafleur, CEO.
Fahl joins from ShuttleBee, an award-winning company dedicated to safely coordinating transportation solutions for families and schools, as Founder and CEO she created an outstanding customer experience in student transportation. Prior to that, Fahl was a Vice President at Bank of America, where she led customer engagement campaigns. Fahl has over 20 years of experience and has led initiatives for Fortune 50 companies that covered Process Improvement, Workforce Development and Marketing. Bus.com is growing and hiring in Quality Assurance, Process Improvement and Customer Success. The job openings are listed on Bus.com’s careers site https://www.bus.com/careers/. Be sure to check back as Kristina’s team continues to grow.